Management tools of the IT infrastructure

Management tools of the IT infrastructure of network corporate system are considered as an integral part of all the system's software. The problems solved by these means are formulated, including support of various versions of operating systems and business applications, differentiation of access to the resources and data, management of productivity of servers, well-timed installation of the critical updates. Common information model СIМ is described, allowing control systems to exchange the data unambiguously describing operated components, their interrelations and interfaces. Information Technology Infrastructure Library (ITIL) of the organization of IT management is described. This library contains the description of structure and logic of processes, which should be carried out at the enterprise for maintenance of an optimum level of service. The structured approach to management of IT-services (HP ITSM) developed by HP Corporation on the basis of library ITIL is considered.