RUS  ENG
Full version
JOURNALS // Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii" // Archive
Uchenyye zapiski UlGU. Seriya "Matematika i informatsionnyye tekhnologii", 2024 Issue 1, Pages 35–43 (Mi ulsu191)
Development of a simulation model for a call-center with “impatient” requests using AnyLogic Software

V. V. Nazarov, Yu. G. Savinov

Ulyanovsk State University, Russia

Abstract: An overview of a simulation model for a call center with "impatient" requests is presented. Based on the developed simulation model, solutions for processing procedures are proposed to improve overall operational efficiency.

Keywords: queuing system, simulation modeling, optimization, AnyLogic

UDC: 004.942

Received: 21.12.2023
Revised: 14.02.2024



Bibliographic databases:

© Steklov Math. Inst. of RAS, 2024