Dudina Ol'ga Sergeevna

Publications in Math-Net.Ru

1. Analytical modelling of systems with a ticket queue
   
   Journal of the Belarusian State University. Mathematics and Informatics, 2 (2024),  40–53
2. A customer service model in an adaptive-modulation mobile communication cell with allowance for random environment
   
   Avtomat. i Telemekh., 2021, no. 5,  86–105
3. Help desk center operating model as a two-phase queueing system
   
   Probl. Peredachi Inf., 49:1 (2013),  66–82
4. Call center operation model as a $MAP/PH/N/R-N$ system with impatient customers
   
   Probl. Peredachi Inf., 47:4 (2011),  68–83